Alerts catalogue

A Lucky Touch alert is not a message sent once: it describes a state of the venue. It appears when the state occurs and clears by itself when it is fixed. Acknowledging an alert says “seen” (with a reason if the venue requires one): the alert stays as long as the cause remains, and the acknowledgement only lasts a while (setting Validité d’un acquittement). See Alerts for the screen. Menu paths are quoted in French, as the back office shows them.

Who sees it: Operations = administrator, operations and supervisors; Registers = main register and tablet (register banner); Finance = money alerts; Security = floor alerts — “no amounts”: the sentence names neither an amount nor a register.
Severity: Critical needs action right away; Warning is to be handled; Information is for reading.

Machines

Alert	Severity	Who sees it	It clears when
Device offline	Critical	Operations, Registers, Security	The device talks to the server again.
Machine silent (the device no longer hears it)	Critical	Operations, Registers, Security	The machine answers the device again (check the cable).
The machine does not hear the device	Warning	Operations, Registers, Security	The machine answers again (check the machine address).
Configuration refused by the device	Warning	Operations, Registers, Security	The device accepts its configuration (fix the denomination or coin value on the machine record).
Device firmware anomaly	Warning	Operations, Registers, Security	The device no longer reports it; tell the technician.
Meters silent	Warning	Operations, Registers, Security	The device sends its meter readings again.
Manual payment in progress on a machine	Information	Operations, Finance, Registers, Security	The manual payment is paid or cleared.
Lost device messages	Information	Operations, Registers, Security	When the device no longer reports it.
Machine not registered for transfers	Critical or warning	Operations, Registers, Security	The machine is registered (automatically, or by hand from its operator menu).
Pulse machine still locked after a paid payment	Warning	Operations, Registers, Security (no amounts)	The reset is proven (resent, or done by hand on the machine).
Pulse machine: events lost during an outage	Information	Operations, Registers, Security	After the set delay (Paramètres → Réglages → Alertes).
Machine in test with a problem	Warning	Operations, Registers, Security	The test is closed (test key turned).
Test closed without a reset	Warning	Operations, Registers, Security	The reset is done on the machine.
No QR code on a machine waiting for a proof	Warning	Operations, Registers, Security	The QR code is printed (machine record → « Imprimer le QR ») and the proof made.
Door open too long (Bally S5500)	Warning	Operations, Registers, Security	The door is closed.

Devices

Alert	Severity	Who sees it	It clears when
Device reading another machine	Critical	Operations, Registers, Security	The replacement is confirmed or dismissed.
Two devices announce the same machine	Warning	Operations, Registers, Security	One of them is adopted elsewhere or detached.
Device waiting for adoption	Information	Operations, Registers, Security	The device is adopted (Exploitation → Boîtiers en attente).
Device card moved to another board	Critical or warning	Operations, Registers, Security	Nothing clears it by itself: it stays until acknowledged (machine checked, suspended transfers decided), then clears when the acknowledgement expires.
Device board with a new card	Critical or warning	Operations, Registers, Security	As above: until acknowledged, then when the acknowledgement expires.
Pulse machine: configuration not applied yet	Warning	Operations, Registers, Security	The device announces the right profile; until then, no money order is sent.

Money

Alert	Severity	Who sees it	It clears when
Transfer pending or uncertain	Critical or warning	Operations, Finance, Registers, Security (no amounts)	The transfer is completed or decided (Exploitation → Transferts).
Manual payment not paid	Warning	Operations, Finance, Registers, Security (no amounts)	The manual payment is paid or cancelled.
Pulse machine: device meters disagree	Critical	Operations, Finance, Registers, Security (no amounts)	The gap is checked and resolved; never corrected silently.
Pulse machine: uncertain coins	Warning	Operations, Finance, Registers, Security (no amounts)	The coins are decided (refund or confirm).
Pulse machine: manual payment waiting	Warning	Operations, Finance, Registers, Security (no amounts)	The amount is declared and the payment made.
Pulse manual payment to approve (implausible amount)	Warning	Operations, Finance, Registers, Security (no amounts)	The payment is approved or refused.
New manual payment after a manual reset	Critical	Operations, Finance, Registers, Security (no amounts)	Operations check the machine and confirm before any payment.
Uncertain player transfer (pulse machine)	Critical	Operations, Finance, Registers, Security (no amounts)	The transfer is decided on the machine.
Over-committed intake	Critical	Operations, Finance, Registers	The intake is regularised.
Debt open for a long time	Warning	Operations, Finance, Registers	The debt is paid, credited or closed.
Tablet hand-in waiting	Warning	Operations, Finance, Registers	The main register confirms or refuses the hand-in.
Tablet holding cash with no open register	Warning	Operations, Finance, Registers	The tablet is linked to an open register and hands in its cash.
Tablet hand-in gap	Warning	Operations, Finance, Registers	Operations regularise the gap.
Payment mode correction to approve	Warning	Operations, Finance	The administrator approves or refuses the request.
Machine not measured for several days	Warning	Operations, Finance	The machine meters are read; an acknowledgement lasts at most the set time.
General ledger: entry failed	Critical	Operations, Finance	The entry is caught up or the item settled by the administrator.
General ledger: account missing from the posting scheme	Warning	Operations, Finance	The scheme is completed (Comptabilité → Schéma).
General ledger: numbering late	Warning	Operations, Finance	The entries receive their number.
General ledger: numbering failed	Critical	Operations, Finance	Numbering resumes; otherwise, call the publisher.
General ledger: gap with the registers	Warning	Operations, Finance	The gap is explained (Comptabilité → Contrôles).
General ledger: venue currency missing	Warning	Operations, Finance	The currency is entered (Paramètres → Réglages → Salle).
General ledger: history takeover incomplete	Critical	Operations, Finance	The items are written (new attempt every night).
General ledger: restore to check	Critical	Operations, Finance	Call your technician or the publisher.
General ledger: numbering on hold	Warning	Operations, Finance	At the next contact with the platform, or lifted by the administrator (Comptabilité → Contrôles).
Gaming day not closed	Warning	Operations, Finance	The day is closed (Comptabilité → Clôtures).
Period archive missing	Critical	Operations, Finance	The archive is rebuilt (Comptabilité → Clôtures → Archives).
Day closed despite an imbalance	Critical	Operations, Finance	The imbalance is corrected by a manual journal entry.
Archive refused by the platform	Critical	Operations, Finance	To check with the publisher.
Fiscal year start to correct	Warning	Operations, Finance	The owner changes the fiscal year start (Comptabilité → Clôtures → Exercice).
Archives not yet received by the platform	Warning	Operations, Finance	The archives are received; otherwise, check with the publisher.
General ledger: protection to check	Critical	Operations, Finance	Call your technician or the publisher.
General ledger: change refused	Critical	Operations, Finance	Call your technician or the publisher.
General ledger: integrity chain broken	Critical	Operations, Finance	Checked (Comptabilité → Grand livre → Contrôles), then acknowledged; report it to the publisher.
General ledger: integrity check stopped	Critical	Operations, Finance	The check resumes; otherwise, report it to the publisher.
General ledger: integrity verification late	Warning	Operations, Finance	A full verification succeeds (« Vérifier la chaîne maintenant »).
General ledger: integrity check to verify	Critical or critical or warning	Operations, Finance	Call your technician or the publisher.
Archive refused by the platform	Critical	Operations, Finance	Call your technician or the publisher.
Waiting register floats with a gap	Warning	Operations, Finance	The gap is explained (Comptabilité → Fonds et avoirs → Fonds en attente).
Register gap to decide	Warning	Operations, Finance	The gap is decided (Comptabilité → Fonds et avoirs → Écarts de caisse).
Register ↔ meters gap to justify	Warning	Operations, Finance	The gap is justified (Comptabilité → Fonds et avoirs → Caisse ↔ compteurs).
Suspense account not justified	Warning	Operations, Finance	The amounts are justified (Comptabilité → Fonds et avoirs → Compte d’attente).
Loss declared although the money arrived elsewhere	Critical	Operations, Finance	The loss is reversed (Coffre → Transferts entre salles).

Registers

Alert	Severity	Who sees it	It clears when
Too much cash in a drawer	Warning	Operations, Finance, Registers	The excess is dropped to the safe.
Register low	Warning	Operations, Finance, Registers	At the next refill of the register.
Safe request (refill or drop)	Information	Operations, Finance, Registers	The request is authorised or refused.
Refill auto-approved for lack of answer	Information	Operations, Finance	For information: it clears with the day.
Register of a former company to close	Warning	Operations, Finance	The register is closed.

Safe

Alert	Severity	Who sees it	It clears when
Safe low	Warning	Operations, Finance	The safe goes back above the threshold (top-up).
Safe count overdue	Information	Operations, Finance	A safe count is confirmed.
Safe withdrawal to approve	Warning	Operations, Finance	The administrator approves or refuses the withdrawal.
Transit loss waiting for the owner	Warning	Operations, Finance	The owner decides it in the online back office (or the venue withdraws its request).

Reports

Alert	Severity	Who sees it	It clears when
Email subscription failed	Warning	Operations, Finance	The next sending succeeds.

System

Alert	Severity	Who sees it	It clears when
Venue data inconsistent	Critical	Operations	Call your technician or the publisher.
Venue identity to check	Critical	Operations	Call your technician or the publisher.
PIN sign-in to check	Critical	Operations	Call your technician or the publisher.
PIN sign-in to confirm	Warning	Operations	Call your technician or the publisher.
Deferred exports impossible	Warning	Operations	Call your technician or the publisher.
Sync to repair	Critical	Operations	Call your technician or the publisher.
Sync stopped	Critical	Operations	Call your technician or the publisher.
Venue stopped by the platform	Critical	Operations	Call your technician or the publisher.
Sync queue too large	Critical	Operations	Call your technician or the publisher.
Sync late	Warning	Operations	The venue’s sendings are received by the platform again.
Venue clock off	Warning	Operations	The venue PC’s time is set.
Audit log to check	Depends	Operations	Call your technician or the publisher.
Emergency account to adopt by the company	Warning	Operations	The account becomes a company person, or is disabled after the set delay.
PIN to reassign (company)	Warning	Operations	The PIN is reassigned in the online back office.
Company people suspended in the venue	Warning	Operations	When contact with the platform is back.
PIN sign-in of company people unavailable	Critical	Operations	Call your technician or the publisher.
Platform link to check	Critical or warning	Operations	Call your technician or the publisher.
Platform orders refused	Critical	Operations	Call your technician or the publisher.
Secrets backup to do	Warning	Operations	The secrets backup is downloaded (Paramètres → Plateforme → Sauvegarde des secrets).
Platform link to renew	Critical	Operations	Call your technician or the publisher.
Update service silent	Warning	Operations	The service answers again (restart the venue PC, otherwise call the technician).
Update rolled back (previous version restored)	Warning	Operations	Some time after the rollback; no data lost.
Update failed	Critical	Operations	Some time after the failure; call your technician.
Backups (late, failed, USB key not copied, never tested, disk, restore…)	Critical or warning	Operations	The cause is fixed: a backup succeeds, a copy to a key is made, a test succeeds.
Register station left on the old version	Warning	Operations	The station moves to the new version.
Too many new register stations for one account	Warning	Operations	When the cause is fixed (see Paramètres → Postes de caisse).
Approval code blocked	Warning	Operations	At the end of the block, or the administrator resets it.
Approval code to unblock	Warning	Operations	The administrator resets it.