People
In the online back office, a person is created once for the whole company: the same username and the same PIN in all their venues. The platform sends the person, their role and their PIN to each of their venues. Online, Personnes (People) replaces the Utilisateurs (Users) screen of the venue back office.
The owner manages everyone except themselves, administrators included; an administrator manages the venue roles (operations, supervisor, finance, security, technician, main register, tablet, floor attendant), never another administrator or the owner.
The list
Section titled “The list”Personnes de la compagnie (Company people) lists each person: Rôle (Role), Accès (Access; « PIN ✓ » or « sans PIN » — no PIN, « 2FA ✓ » or « 2FA à activer » — 2FA to turn on), Accès en ligne (Online access), État (State), Salles (Venues). Filters: Rôle (Role), Salle (Venue), État (State).
The N personnes à regarder (N people to check) banner flags a person that a venue has refused or deactivated locally: open their record to see which venue and why.
Create a person
Section titled “Create a person”- + Nouvelle personne (+ New person).
- Identifiant (Username), Nom affiché (Display name), Rôle (Role; « Le même rôle dans toutes ses salles. » — The same role in all their venues.).
- Salles (Venues): Toutes les salles de la compagnie (et les prochaines) (All the company’s venues (and future ones)), or Seulement les salles cochées (Only the ticked venues).
- PIN de caisse (Register PIN; for register roles): Tiré par la plateforme (Drawn by the platform; shown only once), Saisi (Typed in), or Pas de PIN (No PIN).
- Accès en ligne (Online access; for back office roles): Inviter par un lien (Invite by link; the person chooses their password), Saisir un mot de passe (Type a password; handed over in person), or Pas d’accès en ligne (No online access). With a link, tick Ajouter un code de vérification à lui dicter par téléphone (plus sûr) (Add a verification code to read out by phone (safer)) — always required for an administrator.
- Mot de passe de salle (facultatif) (Venue password (optional)): the one for the back office of their venues, usable even when a venue is offline.
- Créer et inviter (Create and invite; or Créer la personne — Create the person).
- The invitation link (Copier — Copy, Partager — Share, Partager par WhatsApp — Share via WhatsApp) and the code to read out are shown only once: send the link by message, read the code out by phone, then J’ai envoyé le lien et noté le code (I have sent the link and noted the code).
The person then opens their access themselves (see Signing in online).
A person’s record
Section titled “A person’s record”Click a person. Their record has one card per topic:
| Card | What you do there |
|---|---|
| Identité et rôle (Identity and role) | Change the name or the role, then Enregistrer (Save; « Baisser le rôle » — Lower the role — when the subscription is read-only). |
| Salles (Venues) | Tick their venues, then Enregistrer les salles (Save venues); the state in each venue (« à jour » — up to date, « en attente » — pending, « refusé par la salle » — refused by the venue, « désactivée localement » — deactivated locally). |
| PIN de caisse (Register PIN) | Tirer un nouveau PIN (Draw a new PIN; shown once), type a PIN then Poser ce PIN (Set this PIN), or Retirer le PIN partout… (Remove the PIN everywhere…). |
| Accès en ligne (Online access) | Inviter (Invite) / Réinviter (Invite again), Retirer le lien… (Withdraw the link…), Réinitialiser l’accès… (Reset access…). |
| Back-office (Back office) | The Mot de passe de salle (Venue password; option « À changer à la première connexion en salle » — To change at the first sign-in in the venue), the Accès en ligne (Online access), the Second facteur (Second factor); the owner can Réinitialiser le second facteur (Reset the second factor). |
| Appareils (application Lucky Touch Admin) (Devices (Lucky Touch Admin app)) | The phones where the person uses Lucky Touch Admin; Appareil perdu… (Lost device…). |
| Désactiver (Deactivate) / Réactiver (Reactivate) | Désactiver partout… (Deactivate everywhere…) / Réactiver partout (Reactivate everywhere). |
| Historique (History) | What the platform’s log has kept about this person. |
Forgotten password, lost second-factor phone
Section titled “Forgotten password, lost second-factor phone”- On the record, Accès en ligne (Online access) card: Réinitialiser l’accès… (Reset access…).
- Confirm Émettre le lien et le code (Issue the link and the code). A link and a verification code are shown once.
- Pass them on through two different channels: the link by message, the code by phone.
When used, their password and their second factor are replaced, and all their online sessions are closed. For the owner, the publisher does it, through your reseller.
A lost or stolen phone
Section titled “A lost or stolen phone”- Appareils (application Lucky Touch Admin) (Devices (Lucky Touch Admin app)) card: Appareil perdu… (Lost device…) on the device.
- Motif — obligatoire (Reason — required), then tick « J’ai compris : cet appareil est déconnecté tout de suite et … devra se reconnecter. » (I understand: this device is signed out right away and … will have to sign in again.).
- Déconnecter l’appareil (Sign out the device).
The device is signed out immediately, even offline; the next time it opens, the app erases its data. The person’s other devices are not affected. Signed-out devices stay listed under Appareils déconnectés (N) (Signed-out devices (N)). See also Devices in the app.
Deactivate a person
Section titled “Deactivate a person”Désactiver partout… (Deactivate everywhere…), write the reason, then Désactiver partout (Deactivate everywhere): a priority order goes to each venue; the person can no longer sign in anywhere (register, tablet, back office). The action is recorded in the log of the platform and of each venue. Réactiver partout (Reactivate everywhere) gives them their access back.