Receipts and printing

It is the venue server that prints, on the receipt printers set in the back office (see Printers). The register has nothing to launch: each operation prints its own receipt. The Impression (Printing) screen is used when a receipt did not come out.

In the navigation bar, tap Impression (Printing).

Receipts printed automatically

Depending on the venue’s “Reçus automatiques par type” (Automatic receipts by type) setting, a receipt comes out for each: credit and withdrawal (Reçu de transfert, Transfer receipt), manual payment (Ticket de paiement manuel, Manual payment receipt, pulse included), tablet hand-in (Ticket de remise, Hand-in receipt), counter payout (Ticket de sortie, Payout receipt), safe movement (Ticket de ravitaillement, Refill receipt), debt (Ticket de créance, Debt receipt), refund of an intake (Ticket de remboursement, Refund receipt), register closing (Ticket de session, Session receipt, the closing receipt). The number of copies, the header and the footer of the receipts are also set in the back office.

If the first printer does not answer, the server tries again and then switches to the next one.

Each receipt carries, under its title, the document number of the accounting entry it proves. If the number has not been assigned yet at the time of printing, the receipt says so (“en attente de comptabilisation”, awaiting posting).

The Impression screen

The printers: one card per printer, with its state — prête (ready) or hors service (out of order).
File d’échecs (Failure queue): every receipt that did not come out, with the document (“Ticket de remise”…), the time, its reference and the reason. When empty, it says “Aucun ticket en échec. Tout ce qui a été demandé est sorti.” (No failed receipt. Everything requested has come out.)

Put paper back in or switch the printer back on.
In File d’échecs, tap Réimprimer (Reprint) on the receipt’s line.
The register shows the server’s answer and the queue updates.

Reprinting a receipt from the failure queue is still the original: it never came out.

Reprinting: always a duplicate

A receipt that has already come out is never printed twice as an original. Every reprint is a duplicate, and the register says so: “Original en impression.” (Original printing.) the first time, then “Duplicata n° 1 en impression.” (Duplicate no. 1 printing.), “Duplicata n° 2 en impression.”…

On paper, a duplicate carries at the top DUPLICATA n° 1 (DUPLICATE no. 1), the date and time of the reprint to the second, the name of the person who requested it, and what happened to the original (printed on…, or not printed). A duplicate never opens the cash drawer. Each duplicate is noted in the audit log.

Where to reprint:

From	Button
the verdict of an operation	Réimprimer le ticket (Reprint the receipt)
the Ouverture (Opening) screen	Réimprimer le ticket: the state of the open register, at that moment (“Ticket en impression.”, Receipt printing.)
the completed closing	Imprimer le ticket de clôture (Print the closing receipt)
an X report already issued	Réimprimer (Reprint)
an approved mode correction (Mon historique, My history)	reprint of the correction receipt
the failure queue	Réimprimer (the original)

The reprinted closing receipt is the one frozen at closing; what has been recorded since is added below, in an “après la clôture” (after closing) block. To check a receipt in the back office, see Tamper evidence.

Test a printer, dismiss a receipt (operations)

Who can: AdministratorOperationsSupervisor

At the bottom of the Impression screen, tap S’identifier (Identify); the manager types their username and their PIN or password, then Élever (Elevate).
They choose Tester imprimante 1 (Test printer 1: a test receipt comes out) or Écarter (Dismiss) followed by the reference of a receipt in the queue: the receipt leaves the queue without being printed.