Transfers

📍 Where in the back officeExploitation (Operations)→Transferts (Transfers)Who can:AdministratorOperationsSupervisorFinance (read-only)

Every time the register credits a machine or makes a withdrawal from it, a transfer goes to the device. The device carries it out, the machine confirms, and the transfer gets its verdict: completed or refused. Only what the machine really transferred is counted. When the proof does not arrive, the transfer stays uncertain: operations must decide it, after looking at the machine.

Note

For the Finance role, Transferts (Transfers) is under Argent (Money), read-only.

The list

Two views: Ordres de la caisse (Register orders: the credits and withdrawals made at the register or with the machine’s button) and Transferts du joueur (Player transfers, see below).

Uncertain transfers appear at the top, in an Incertains à trancher (Uncertain, to decide) block, whatever the tab. The tabs: À traiter (To handle: uncertain, sent, pending), Incertains (Uncertain), Complétés (Completed), Refusés (Refused), Tous (All).

Each row gives: Heure (Time), Machine, Sens (Direction: credits or withdrawals), Demandé (Requested), Effectif (Actual: what the machine really did), État (State), payment Mode, Caisse (Register) and Ordonné par (Ordered by: a cashier, or “le joueur (bouton)”, the player, button). A greyed-out row is a complimentary transfer, not in takings.

Filtres (Filters) opens more criteria: Origine (Origin: register or machine button), Caissière (Cashier), Mode, Sens (Direction), Partiels (Partial: concluded for less than requested), Résolus à la main (Resolved by hand), Avant les encaissements (Before intakes).

A transfer’s record

Click a row. The record shows:

• Ce que dit le serveur (What the server says): the state and its reason, in one sentence.
• Chronologie de preuve (Proof timeline): each step in order — Encaissement (Intake), Ordre (Order), Envoi au boîtier (Sent to the device), Preuve du boîtier (Device proof), Verdict, Résolu à la main (Resolved by hand), Grand livre (General ledger), receipt, Remis au joueur (Handed to the player)… The time of sending to the device is not kept: the screen writes “heure non mesurée” (time not measured), never an invented time.
• Résumé (Summary): machine, requested, actual, register, Autorisé par (Authorised by, for a tablet), Ordonné par (Ordered by), Ordre passé (Order placed), Conclu (Concluded), Référence (Reference).
• Ce que dit la preuve (What the proof says): the machine credit before → after, the meters, the status read on the machine; and, folded away, the device’s raw proof.
• Depending on the case: Encaissement qui finance (Funding intake), Créance liée (Linked debt), Paiement au joueur (Payment to the player) (with Corriger le mode de paiement… (Correct the payment mode…) for the administrator — see Mode corrections), and Réimprimer le reçu (Reprint the receipt).

Decide an uncertain transfer

1. Open the transfer. The Décision de l’exploitation (Operations decision) block first offers Redemander la preuve (Ask for the proof again): the device sends its proof again if it has it. Wait a few seconds.
2. If nothing arrives, go and look at the machine: its credit, its meters.
3. Click Résoudre — déclarer complété… (Resolve — declare completed…) (with the Montant effectif constaté (Actual amount observed) on the machine) or Résoudre — déclarer refusé… (Resolve — declare refused…) if nothing moved.
4. Write the Motif (Reason: what you observed on the machine), then confirm Déclarer complété (Declare completed) or Déclarer refusé (Declare refused).

The decision is written to the record (Résolution humaine, Human resolution), in the timeline and in the audit log.

Real money

You are committing real money: check the credit on the machine before deciding. If a proof arrives later and contradicts your decision, it appears in the timeline.

For a pulse machine, you decide in coins: the certain coins are acquired, only the uncertain coins are decided. Enter the Pièces constatées sur la machine (Coins observed on the machine), within the range shown. “Déclarer refusé” (Declare refused) is impossible if certain coins exist.

Device changed

If the machine’s device has changed since the order, the transfer is suspended (“boîtier changé” badge, device changed): it will never be resent on its own, neither to the new device nor to the old one. Redemander la preuve (Ask for the proof again) is not offered: check the machine and decide it.

Player transfers

On a Bally V5500 or a Sigma Poker in player-button mode, the player moves their own credit down from the device to the machine (Transfer button). Each move is a player transfer. No register money moves: the money entered the drawer when the drop was taken in as an intake.

Transferts du joueur (Player transfers) view: Reçu (Received), Machine, Pièces (Coins), Descendu (Moved down), État (State), Ce qui s’est passé (What happened). A transfer becomes uncertain when the device is cut off while the credit is moving down.

1. Open the player transfer to decide.
2. Look at the credit on the machine screen, then click Trancher… (Decide…) and say how many coins arrived there.
3. Confirm Trancher (Decide).

If coins were lost for the player, return them with a complimentary credit at the register, then link that credit with Relier le rendu… (Link the return…).