Subscription
The company’s subscription covers the online back office and the mobile app. It is decided by the publisher, through your reseller, and the screen shows no amount. Whatever happens to the subscription, your venues work normally: the register, the machines and each venue’s back office do not depend on it.
Read the screen
Section titled “Read the screen”Compagnie → Abonnement (Company → Subscription; read-only):
- Étapes (Stages): the timeline of the coming states, with their dates;
- Contrat (Contract): État (State), Offre (Plan), Référence du contrat (Contract reference), Période (Period), Prochaine étape (Next stage), Durées (Durations), Envois des salles (Venue updates), Décision en cours (Current decision), Dates;
- Historique (History): the publisher’s decisions and the changes due to the end date, with the state before → after.
The states and their banners
Section titled “The states and their banners”| State | Banner at the top of the online back office | What works online |
|---|---|---|
| Essai (Trial) | Abonnement (Subscription; « Essai jusqu’au … » — Trial until …), more visible in the last days | everything |
| Actif (Active) | none | everything |
| Grâce (Grace) | Abonnement échu (Subscription expired) | everything still works; the banner says from when the online back office will become read-only (or be suspended) |
| Lecture seule (Read-only) | BO en ligne en lecture seule (Online back office read-only) | reading; no online actions (do them in each venue’s back office); deactivating a person or removing their PIN remains possible |
| Suspendu (Suspended) | Abonnement suspendu (Subscription suspended) | the online back office no longer shows your venues; deactivating a person or removing their PIN remains possible |
| Résilié (Terminated) | Abonnement résilié (Subscription terminated) | as suspended |
In Suspendu (Suspended) or Résilié (Terminated), the Ce qui reste possible en ligne (What remains possible online) screen replaces the venue screens. The banner also says whether the platform is still receiving the venues’ updates; if it no longer receives them, nothing is lost: each venue keeps them and will send them again when service resumes.
To renew or reactivate, contact your reseller.
What about the mobile app?
Section titled “What about the mobile app?”In Lucky Touch Admin, the Home screen shows the same banner. When read-only, the actions that open or authorize something disappear; removing a PIN, deactivating a person, “Ce n’est pas moi” (It wasn’t me) and cancelling your pending action remain possible (see Approve from your phone).