Hand over / counter payout

Two actions pay money out to a player with no new transfer: the hand-over of a withdrawal already proven, and the counter payout.

Hand a withdrawal over to the player

A withdrawal requested by the player with the button on their machine, or a withdrawal paid with mobile money, waits for you to confirm the hand-over. Until you do, it stays in “À traiter” (To do) — even after the register restarts.

In cash, the usual case

The notification says “À remettre en main propre. Le tiroir est déjà débité.” (To hand over in person. The drawer has already been debited.)
Count the banknotes and hand them to the player.
Tap Remis au joueur (Handed to the player). The line leaves “À traiter” on all devices.

In another mode, or with a reference

Tap Autre mode (Other mode) (or Saisir la référence, Enter the reference, for a withdrawal paid with mobile money). The Remettre au joueur (Hand over to the player) screen opens on this withdrawal: its machine, its amount and what has already left the drawer.
Comment le joueur est payé (How the player is paid): choose the real mode. The register states the effect on the drawer:
- “Espèces : déjà sorties du tiroir à la preuve.” (Cash: already taken out of the drawer at the proof.);
- “Hors tiroir : le tiroir récupère … (la preuve l’avait débité) — référence obligatoire.” (Off-drawer: the drawer gets back … (the proof had debited it) — reference required.);
- for a withdrawal ordered with mobile money and finally paid in cash: “Espèces : … sortent maintenant du tiroir.” (Cash: … now leaves the drawer.)
If the mode requires it, enter the Référence du paiement (Payment reference): “Une même référence ne sert qu’une fois — entrée ou sortie —, même écrite en minuscules.” (A reference can be used only once — in or out —, even written in lower case.)
Tap Remis au joueur — Orange Money (Handed to the player — Orange Money) (the button shows the chosen mode).

A withdrawal already split between several modes (by a correction) is handed over as it is: “La remise se confirme telle quelle, sans changer de mode. Pour changer la répartition, demandez une correction de mode.” (The hand-over is confirmed as it is, without changing mode. To change the split, request a mode correction.)

The counter payout

A counter payout pays a player outside a transfer — for example a jammed ticket or a credit stuck on a machine. It is linked to a machine and always carries a reason, printed on the receipt and read by operations.

Tap Sortie comptoir (Counter payout) (“Comptoir” when the row is narrow).
Machine: the machine concerned.
Mode de paiement (Payment mode) — “Comment le joueur est payé” (How the player is paid).
Montant (Amount): the help line reminds you of what is available in the drawer and “justificatif à conserver” (supporting document to keep).
Motif (Reason) — “Motif de la sortie” (Reason for the payout): for example “ticket coincé, crédit bloqué” (ticket jammed, credit stuck). The help says whether it is required in your venue and its minimum length; 200 characters at most.
Vérifier (Check): “− Sortie comptoir — De l’argent sort de la caisse (la D-01)” (− Counter payout — Money leaves the register (D-01)).
Tap Sortir 15 000 Ar (Pay out 15,000 Ar).
Verdict Sortie enregistrée (Payout recorded): “Sortie au comptoir tracée au grand livre. Le justificatif doit rester dans le tiroir.” (Counter payout recorded in the ledger. The supporting document must stay in the drawer.)

Operations finds every counter payout, with its reason, in the back office: Caisses → Sorties au comptoir (Registers → Counter payouts) (see Register sessions).