Report a wrong payment mode

The customer paid in Orange Money, but the intake was recorded as Cash? A player was paid with mobile money, not in banknotes? The register requests a correction; the administrator approves it. Until it is approved, nothing moves. And nothing is rewritten: a correction line is added to the ledger.

Where to find the button

Signaler une erreur de mode (Report a wrong mode) is on every intake or payment that you made:

in the Grand livre (Ledger): tap an intake or payment line;
on the Encaissements (Intakes) screen;
on the Créances (Debts) screen, on a debt you paid;
on the Historique des paiements manuels (Manual payment history) screen, on a settled payment;
in Historique (History), and on the details of a withdrawal (Transferts, Transfers).

A payment made by another register cannot be reported from here: “Payé par une autre caisse : seule la personne qui l’a payé en signale le mode.” (Paid by another register: only the person who paid it can report its mode.)

Request the correction

Tap Signaler une erreur de mode. The screen recalls the movement and the mode it was Enregistré en (Recorded as).
Mode réellement utilisé (Mode actually used): choose the right mode. Enter its reference if this mode requires one.
Effet si elle est validée (Effect if approved): before sending, the register says what the drawer will do — for example “Le tiroir de la caisse de … perdra 100 000 Ar (Espèces → Orange Money).” (The drawer of …’s register will lose 100,000 Ar (Cash → Orange Money).)
Motif (obligatoire, 5 caractères) (Reason (required, 5 characters)): write what really happened. The administrator reads it.
Tap Demander la correction (Request the correction). “Demande envoyée” (Request sent): “Rien ne bouge tant que l’administrateur ne l’a pas validée. Vous êtes prévenu ici, en direct.” (Nothing moves until the administrator has approved it. You are notified here, live.)

The player was paid in several modes? Turn on Répartir entre plusieurs modes (Split between several modes) at step 2: see Payment modes and splits.

The correction applies to the drawer of the register that made the movement. Your register is already closed? The request is still possible; the screen says so: “Caisse déjà clôturée : son écart passera de … à … — marqué « corrigé après clôture ».” (Register already closed: its variance will go from … to … — marked “corrected after closing”.)

Follow the request

The movement carries the Correction demandée — en attente (Correction requested — pending) badge and the Voir la demande (See the request) link.
Only one pending request per movement: if someone has already requested it, the screen says so (“Correction déjà demandée”, Correction already requested).
You can withdraw it while it is waiting: Retirer ma demande (Withdraw my request). Only the person who requested it can withdraw it.
The answer arrives live, in “À traiter” (To do):
- Correction validée (Correction approved) — “Le tiroir et les totaux sont à jour.” (The drawer and the totals are up to date.) In the Historique (History), Réimprimer le ticket (Reprint the receipt) reprints the correction receipt;
- Correction refusée (Correction refused) — “Rien n’a bougé.” (Nothing has moved.) The reason for the refusal is shown on the request.
The Corrections tab of the Historique keeps all your requests.

On the administrator’s side

Operations and finance read the requests; only the administrator approves them (Valider la correction…, Approve the correction…) or refuses them (Refuser…, Refuse…), after seeing the effect worked out by the server. The administrator can also correct a mode directly, without a request. See Mode corrections.