Floor attendant

📍 Where in the registerPaiements manuels à photographier (Manual payments to photograph)Who can:Floor attendant

When a coin machine locks on a win to be paid by hand, the venue can require a photo proof before paying. The floor attendant goes to the machine with their phone and takes this proof. Their screen shows only the manual payments to photograph: no other function, and they never pay. The payment is then approved at the register (see Pulse manual payment: photo proof).

Register

The main register can take the proof itself: Photographier (Photograph) button on the proof of a pulse manual payment. On a computer, the list is read-only: “Cet ordinateur ne prend ni photo ni QR : les paiements manuels ci-dessous se photographient sur un téléphone ou une tablette (agent de salle).” (This computer takes neither photos nor QR codes: the manual payments below are photographed on a phone or a tablet (floor attendant).)

Tablet

So can the tablet, with Photographier on the proof of a pulse manual payment. It then goes back to its screen; paying is still reserved for the main register.

Phone

The floor attendant signs in on the register app of their Android phone (see Sign in and open the register): they go straight to Paiements manuels à photographier (Manual payments to photograph).

The list

Each card gives the machine (“Machine D-01”), what locked it, how far the proof has got (“Photos : 1 sur 2”, Photos: 1 of 2, “Crédits à déclarer”, Credits to declare, or “Crédits déclarés”, Credits declared) and who is holding it. The list updates by itself; when empty, it says “Aucun paiement manuel à photographier pour le moment. La liste se met à jour toute seule.” (No manual payment to photograph for now. The list updates by itself.)

To end your service, tap Se déconnecter (Sign out), at the top right.

Take a proof

1. Tap the machine’s card. The steps are shown at the top: QR, Photo 1, Photo 2, Crédits (Credits).
2. QR: scan the QR code stuck on the machine (“Scannez le QR collé sur la machine D-01.”, Scan the QR code stuck on machine D-01.). Once it is checked: “QR de la machine vérifié : photographiez l’écran de la machine.” (Machine QR code checked: photograph the machine’s screen.) From then on, you hold this manual payment: only you add photos to it.
3. Photo 1: the machine’s screen (credits or win), the whole screen in the frame. Tap Prendre la photo 1 (Take photo 1). The camera opens inside the app; you never pick a photo from the gallery.
4. Photo 2: the device display or the machine’s plate. Tap Prendre la photo 2 (Take photo 2).
5. Crédits: type the Crédits lus sur l’écran de la machine (Credits read on the machine’s screen). The screen shows the conversion (“= 125 000 Ar (1 crédit = 100 Ar)”, = 125,000 Ar (1 credit = 100 Ar)); if the value of a credit is not known, the server works out the amount. Tap Envoyer les crédits (Send the credits).
6. “Preuve envoyée : la caisse valide le paiement manuel.” (Proof sent: the register approves the manual payment.) Tap Retour à la liste (Back to the list).

The number of photos required is a venue setting: there may be one more photo (“un autre angle de l’écran de la machine”, another angle of the machine’s screen).

Common messages

• “Aucun QR imprimé pour cette machine : demandez à l’exploitation de l’imprimer (back-office → fiche de la machine → « Imprimer le QR »).” (No QR code printed for this machine: ask operations to print it (back office → machine card → “Print the QR code”).)
• “Le QR de cette machine a été réimprimé depuis votre scan : scannez le NOUVEAU QR collé dessus.” (This machine’s QR code has been reprinted since your scan: scan the NEW QR code stuck on it.)
• “Tenu par Agent D : lui seul ajoute les photos.” (Held by Agent D: only they add the photos.) — a colleague has already started. As long as they have not sent any photo, scanning the QR code hands it over to you.
• Envoi refusé (Upload refused) (photo too old, already sent, wrong format…): the reason is shown; take the photo again. The machine stays locked until the proof is complete.
• À reprendre (To redo): “La caisse n’a pas lu le même nombre de crédits : reprenez les photos et la déclaration.” (The register did not read the same number of credits: take the photos and the declaration again.)
• “Ce paiement manuel n’est plus à photographier (réglé, écarté ou levé entre-temps) : retour à la liste.” (This manual payment no longer needs photographing (settled, dismissed or lifted in the meantime): back to the list.)

Without network

The venue Wi-Fi does not reach everywhere. The attendant can carry on:

• the QR code is checked later: “Hors réseau : le QR sera vérifié par le serveur avec l’envoi des photos.” (Off the network: the QR code will be checked by the server when the photos are sent.);
• the photos and the credits wait on the phone, with the time they were taken: “Preuve prise : elle partira au retour du réseau. Vous pouvez passer au paiement manuel suivant.” (Proof taken: it will be sent when the network is back. You can move on to the next manual payment.);
• the Hors réseau (Off the network) box counts what is waiting: “1 envoi en attente — il partira au retour du réseau.” (1 upload pending — it will be sent when the network is back.)

When the network is back, everything goes out by itself, only once. These uploads belong to your account: another attendant signed in on the same phone never sends them in your place. Do not uninstall the app while uploads are waiting: the photos are kept in the app, not in the gallery.

Photographing is not paying

The venue can require “four eyes”: the person who photographed a manual payment (or declared its credits) cannot pay it themselves. Another register approves it on the proof.